Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") govern your access to and use of Candle Light Cloud (the "Service"). By creating an account, using the Service, or ticking the agreement boxes at checkout, you agree to be bound by these Terms. If you do not agree, do not use the Service.

Ticking the Privacy Policy and Terms of Service boxes on the Pricing page forms a binding electronic agreement between you and us; we record that acceptance and provide you a downloadable receipt from your Dashboard.

2. Who we are

Candle Light Cloud is a service of Digitalsurfing Limited, registered office 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Contact: legal@candlelight.cloud.

3. The Service

Candle Light lets you publish a life story, build a gallery and map of moments, draft biography content with an AI biographer, schedule future activity (messages, gifts, tasks, digital cash), operate an AI Presence with committees and a foundation, and configure posthumous release of your content. The Service is provided online via candlelight.cloud and related URLs.

4. Eligibility

You must be at least 18 years old and able to enter a binding contract under the law of England and Wales. You must give accurate registration information and keep it up to date.

5. Account and security

You are responsible for the activity on your account and for keeping your sign-in credentials safe. Notify us immediately if you suspect unauthorised access.

6. Acceptable use

You agree not to:

• Use the Service to impersonate another person or misrepresent your identity.
• Upload content that is unlawful, defamatory, harassing, infringing of third-party rights, sexually explicit involving any person, or that targets a real, identifiable person without their consent.
• Use AI features to generate content that depicts minors sexually, instructs on the creation of weapons or other harmful uplift, plans violence, coordinates harassment, generates fraud or scam material, or produces deceptive political or health misinformation.
• Attempt to extract, scrape or distil our models, prompts or other users' content, or reverse-engineer the Service.
• Use the Service to send spam or unsolicited messages, or to evade rate limits and abuse controls.
• Interfere with the security, integrity or availability of the Service.
• Resell, sub-licence or expose the Service to third parties beyond what your plan permits.

We may remove content or suspend accounts that breach this clause and, where required, report unlawful content to the competent authorities.

7. Your content and the licence you grant us

You keep all rights in the content you upload or create ("User Content"). You grant Digitalsurfing Limited a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display and process your User Content, including via third-party AI providers, solely as needed to operate and provide the Service as you direct (e.g. publish your story, generate your biography, run your AI Presence, deliver future activity).

You warrant that you have the rights necessary to upload your User Content and to grant this licence, and that doing so does not infringe any third party's rights.

8. AI-generated content

Biography drafts, AI Presence responses, committee outputs and synthesised audio/video are produced with the assistance of artificial intelligence. AI outputs may be inaccurate or unsuitable. You are responsible for reviewing AI output before you publish it or rely on it. We do not warrant accuracy of AI-generated content. You can edit or delete AI output at any time and disable your AI Presence in your settings.

9. Posthumous activation

The Service includes features designed to operate after your death — scheduled messages, gifts, tasks, AI Presence, and trusted-contact release of content. By configuring these features you give us a standing instruction to act on the rules you set, including after we receive credible notice of your death. You can change or revoke these instructions at any time while you are alive.

10. Payments

• One-time extensions add 12 months of visibility per purchase.
• Annual subscriptions renew automatically each year at the price shown on Pricing until you cancel; cancellation takes effect at the end of the paid period.
• Future Activity and AI Presence are one-time purchases per ten-year block. AI Presence decades that overlap an existing Future Activity decade are charged at the discounted upgrade price.
• Payment processor: Stripe. Currency and applicable taxes are shown at checkout.
• Refunds: outside of statutory consumer rights, fees are non-refundable. If you exercise a statutory right of withdrawal that applies in your jurisdiction, contact us within the applicable period. UK consumers retain their non-excludable rights under the Consumer Rights Act 2015 and related law.
• Price changes apply at the next renewal; we will give at least 30 days' notice by email before any change.

11. Third-party services

The Service interoperates with third parties including Stripe, Google (Maps and sign-in), Apple sign-in, Facebook, and AI model providers. Your use of those services is governed by their own terms and privacy notices. We are not responsible for the acts or omissions of third parties.

12. Suspension and termination

You can close your account at any time. We can suspend or terminate access immediately if you breach these Terms, if continued service would expose us or others to legal risk, or if required by law. On termination the licence you granted in clause 7 ends, except to the extent we must keep records for legal compliance or to complete a scheduled future activity you have already triggered.

13. Disclaimers and limitation of liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law (including your non-excludable rights as a consumer in the UK).

Subject to the above, the Service is provided "as is" and "as available". To the fullest extent permitted by law, we exclude all implied warranties, and our aggregate liability arising out of or in connection with the Service in any 12-month period is capped at the fees you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect or consequential loss, loss of profits, loss of goodwill, or for failure of any third-party delivery channel beyond our reasonable control.

14. Indemnity

You agree to indemnify Digitalsurfing Limited against third-party claims arising from your User Content, your use of the Service in breach of these Terms, or your infringement of any third-party right.

15. Changes to the Service and these Terms

We may change the Service and these Terms from time to time. We bump the version number at the top of this page for any change and, for material changes, notify you by email before they take effect. Your continued use after the effective date is acceptance of the new version; older accepted versions remain referenceable from your receipts.

16. Governing law and jurisdiction

These Terms and any dispute arising out of them (including non-contractual disputes) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, save that consumers may bring proceedings in the courts of their place of residence where applicable law gives them that right.

17. Contact

Digitalsurfing Limited, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom · legal@candlelight.cloud.