SMS Terms & Messaging Policy

1. About this programme

Candle Light Cloud, a service of Digitalsurfing Limited, lets an account holder write messages in advance and have them delivered on a chosen future date. Messages are sent automatically by the Candle Light platform from a Candle Light number. Account holders do not send text messages to one another, and no message is typed and dispatched in real time by a person.

2. What messages we send

• A one-time confirmation SMS to a recipient an account holder has added, identifying Candle Light and the sender and asking the recipient to reply YES to continue.
• The account holder's pre-authored, future-dated message, released by our scheduler on the date they chose — birthdays, anniversaries, milestones, or messages left for after they are gone.
• Service notices to the account holder about their own account, such as delivery confirmations, upcoming-send reminders, trusted-contact requests, and proof-of-life check-ins.

3. How consent is collected

When an account holder adds a recipient's mobile number in their Candle Light dashboard at candlelight.cloud, they must tick an unchecked box confirming:

"I confirm this person has agreed to receive scheduled SMS messages from Candle Light on my behalf."

A number cannot be saved without that confirmation. The recipient then receives a single confirmation SMS and must reply YES or START before any further message is delivered. Recipients who do not reply are not messaged again. Consent is never bought, rented, or obtained from a third-party list.

4. Message frequency and cost

Message frequency varies and is determined entirely by the dates the account holder chose. Most recipients receive only a handful of messages a year. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

5. Opting out (STOP)

You can stop messages at any time by replying STOP to any message. We also accept STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT and REVOKE. You will receive one final confirmation:

"Candle Light: You have been unsubscribed and will receive no further messages. Reply START to resubscribe."

After that, no further messages are sent to your number. Reply START to resubscribe.

6. Getting help (HELP)

Reply HELP or INFO to any message, email support@candlelight.cloud, or visit our support page.

7. Privacy

Mobile opt-in data and SMS consent are never shared with third parties or affiliates for marketing purposes. Mobile numbers are used only to deliver the messages described above and are passed only to the licensed carrier network needed to deliver them. See our Privacy Policy and Terms of Service.

8. Who to contact

Digitalsurfing Limited, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom · legal@candlelight.cloud